Guest Services Supervisor | Accor

Job Description

Company Description

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Job Description

As a major brand and hotel ambassador in this position, you will strive to make a lasting impression on our visitors. Your outlook will be friendly and outgoing, and you will genuinely enjoy interacting with and tending to guests from around the globe. You’ll be representing the hotel, providing information, acting as a diplomat, a salesperson, a public relations representative, and more—all roles that need the highest level of ethical behavior, effectiveness, and friendliness. Furthermore, you will keep an eye on each day’s arrivals of guests, making sure that all reservations are kept, requests are fulfilled, and reasonable expectations are set. It is essential that you be informed on all the hotel’s offerings, amenities, and services, such as the many kinds of rooms available and their prices, as well as the food and beverage outlets.


• College diploma in hotel management or related field
• Previous experience in Front Office or Guest Services
• Good Communication skills
• Experience with Front Office Systems
• Good English skills, both written and spoken

Additional Information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.