Floorperson Slot Ambassador – On Call (Caesars, LV) | Caesers

Job Description

JOB SUMMARY:

The Slot Floorperson/Attendant is responsible for quickly and accurately performing fills and jackpots on machines, as well as minor repairs.  A Slot Floorperson/Attendant walks the casino floor, making themselves available to assist customers and provide friendly, courteous service at all times.

ESSENTIAL JOB FUNCTIONS:  

  • Actively patrols assigned sections looking for opportunities to surprise and delight guests. Enhances guest’s slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck.
  • Displays attentive, upbeat, and enthusiastic behavior during each and every “Moment of Truth? interaction throughout the shift.
  • Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives.
  • Clearly communicates functionality of Slot Floor (i.e. Fast Cash – ticket in/ticket out).
  • Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots.
  • Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority.
  • Keeps slot areas clean, secure, and well maintained.
  • Professional appearance, excellent personal hygiene and phone etiquette is a must.
  • Courteous, friendly, outgoing personality is essential.
  • Good organization and communication skills required.
  • Accuracy and attention to detail is necessary while working in a loud, fast-paced environment. Constant public contact with frequent interruptions.

Technical Proficiency:
Corrects minor machine malfunctions including coin jams, printer errors, bill validators, slot light repairs. Participates in slot machine upgrades and implementing new initiatives. Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date. Maintains monetary and paperwork accuracy within department standards. Accurately pays jackpots; performs buy-in transactions with slot players; counts down and reconciles bank/wallet at end of shift.

Teamwork and Values:
Offers participation in high-energy, team building “Buzz? sessions to exchange information on property events and to improve guest service and department survey scores. Ensures compliance of state mandated age restrictions through the support of “Project 21?. Endorses the business objectives, ethics and values of Caesars Entertainment, Inc. Acts in accordance with the Code of Commitment. Partners with other departments and functions to understand and promote property-wide initiatives and programs.

Promotion of Products and Services:
Promotes and cross sells Caesars brand amenities and property events. Increases customer base by opening new accounts through cross-selling and promoting Total Rewards. Actively stays informed of continually changing promotional events and services. Maintains in-depth game knowledge and proactively explains games to customers. Fully utilizes system centric technology and tools (such as Reel Rewards).

QUALIFICATIONS:  

  • One-year previous slot floor-person experience preferred. 
  • Must possess a high school diploma or equivalent. 
  • Must be able to mentally add, subtract and multiply large amounts of money at a rapid and accurate pace.
  • Possesses ability to understand and comply with company and departmental directives, policies and procedures.
  • Must possess excellent customer relations and communication skills, both written and verbal. 
  • Must be willing to work any day of the week and any shift. 
  • Must be able to get along with co-workers and work as a team. 
  • Must present a well-groomed appearance.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:  

Requires some standing and walking, continuously, throughout the entire shift (typically 7 hours). Must be able to tolerate secondary tobacco smoke. Must be able to keep pace with peak levels of business and customer demands. Must be able to work any shift. Must be able to lift 20 lbs. or more at any given time. Must be able to comply with all physical and mental requirements. Must be able to lift, pull, push and carry up to 100 pounds.  Must be able to push and pull heavy carts.  Must be able to turn key constantly.  Must be able to stand and walk for long periods of time.  Must be able to bend, stoop, crouch, kneel and twist.  Must be able to continuously and quickly maneuver around casino Slot areas for entire shift. Must be able to tolerate stressful situations and frequent interruptions.  Must be able accurately count and verify banks when necessary.  Must be able to have dexterity in both hand and finger movement.  

  • Must be able to handle and solve any concerns and questions customers may have.  Must be able to speak, read, write and understand English.  Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.

 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). 
 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Caesars Entertainment reserves the right to make changes to the job description whenever necessary. 

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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