Director Product Management (Payments) | Hilton Corporate

Job Description

***This role is based at one of our corporate offices in Dallas, TX, Memphis, TN, McLean, VA (preferred), or Remote***

This is your chance to be a part of an in-house Customer Experience team that’s using guest insights to evolve our industry-leading channels and deliver personalized experiences. As a Director, Product Management (Payments), you will bring your technical skills to a hospitality company with an award-winning culture. On the Payments team reporting to the VP Product Management, you will support projects including delivering payment capabilities globally and across Hilton’s many brands and target customers.


Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

  • Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
  • Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
  • Paid parental leave for eligible Team Members, including partners and adoptive parents
  • Mental health resources including free counseling through our Employee Assistance Program
  • Paid Time Off (PTO)
  • Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Hilton’s leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.


Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

  • Pinpoint customer needs (owners, Hilton Honors members, guests, partners, and Team Members) to help define and prioritize product features that drive the most impact
  • Build strategic plans and business cases for new product concepts and present to all partners, being an enthusiast for payment product(s)
  • Define a product’s key success metrics, analyze/present metrics post-launch, and quickly act on trends that arise from those metrics.
  • Translate customer needs into clear and detailed requirements, and ensure technical teams are in lockstep with them

How you will collaborate with others:

  • Build trusted working relationships across Hilton, including working closely with engineering, design, data science and analytics, brands, policy/regulatory, and market-facing teams.
  • Use your superb experience communicating product updates, milestones, and progress to internal and external partners while collaborating on business-critical initiatives.
  • Be effective and creative, transforming a variety of your customers’ desires into valuable and delightful products that can be delivered to market
  • Coach and manage a team of product managers

What projects you will take ownership of:

  • Payments is both broad and deep. You will drive initiatives that transform how our guests pay for their bookings and on-property experiences and how our business-to-business customers enable their clients and employees to have seamless payments experiences.


You have these minimum qualifications:

  • Ten (10) years of work experience in technology or an equivalent field
  • Four (4) years of professional product management experience
  • Three (3) years of significant experience leading at-scale teams (direct and indirect) to deliver web, mobile, and back-end experiences in a high-growth and agile environment.
  • Two (2) years of experience in either payments or related hospitality systems, with an understanding of how to drive a great experience and meaningful sources of revenue
  • Travel up to 20%

It would be useful if you have:

  • MBA or Master’s Degree in a technology-related field
  • Seven (7) years working in Agile Product Management
  • Four (4) years of People Management experience


      The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

      It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

      We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

      Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $135,000-$185,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, and the Company’s long-term incentive plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE