Concierge | Four Season

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons Candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.

What you will do:

• Provide upscale guest service experiences to guests throughout their stay.

• Proactively work and engage 3rd party vendors included but not limited to: Transportation, Valet parking and car rental companies.

• Recommend local tourist spots, including places to dine, shop and sight-see.

• Monitors standards of service and response to our overall product, through observations and Medallia guest comments, and recommends short- and long-term changes through regular feedback, daily reports and proposals.

• Utilizes a variety of computer systems within all Front Office departments.

What you will bring:

• At least 2 years’ experience in a similar role within 5* Luxury Hotels.

• Strong communication and customer service skills.

• Proficiency in English. Knowledge of other languages will be an advantage.

What we offer: 

• Work Authorization.

• Competitive tax free salary, service charge, tips.

• End of service gratuity.

• Complimentary full board living accommodation in a high quality, well-resourced staff housing.

• Vibrant fitness facilities including gym and swimming pool.

• Free transportation to and from work.

• Medical and life insurance.

• Paid annual leave

• Paid home leave tickets

• Social and sporting events

• Learning & Development Programmes

• Career opportunities and international transfer

• And more…

Schedule & Hours:

 6 days per week over 48 working hours