CONCIERGE BUTLER SUMMIT SUITES – ON CALL | Caesers

Job Description

 

JOB SUMMARY: 

This positionprovides Summit Suite guests with the finest in food, beverage, personalbutler/valet services and amenities.

 

KEY JOB FUNCTIONS:

·        Greets all Summit Suite guests uponarrival and explains facilities, services and attractions available for theircomfort and pleasure.

·        Serves meals, tea, hors d’oeuvres,cocktails and other food and beverage items in guests’ suites.

·        Works in conjunction with VIP Servicesand the Summit Chief Butler and to plan, organize and coordinate cocktail anddinner parties, receptions, entertainment and other special functions andservices on request.

·        Assists guests in unpacking, packingand the selection, care and maintenance of their wardrobe.  Coordinates appropriate wardrobe needs, i.e.,pressing, dry cleaning, and polishing shoes.

·        In conjunction with VIP Services,arranges for personal services such as haircutting and styling, manicures,massages, etc.

·        Remains immediately available duringassigned shift to respond to guests’ needs and expectations.

·        Coordinates various services bynotifying Summit Chief Butler/VIP Services of appropriate times to arrangecleaning, turn-down services, limousine arrangements, etc.

·        Maintains stock of liquor and barsupplies, hors d’oeuvres, snacks and food items to meet guest needs.

·        In conjunction with VIP Services,arranges for provision of special services on request such as birthday cakes,special food or beverages, room decorations, etc.

·        Maintains butler pantry and all otherassigned areas in a neat and serviceable condition. Reports any deficiencies toChief Butler or manager, communicates and coordinates corrective action.

·        Maintains confidentiality of allmatters pertaining to our Summit Suite guests.

·        Performs duties like washing/polishingsilverware and dishware, ironing, polishing shoes, etc.

·        May be called upon to leave propertyto shop for specialty items from local merchants.

·        Never at any time discusses or impliesthe necessity of a tip with our guests.

 

EDUCATION and/or EXPERIENCE:  

·        High school diploma or equivalentpreferred

·        Minimum two years experience inhospitality and/or food and beverage services. Previous customer servicerequired, with an emphasis in the Hospitality Industry preferred.

 

QUALIFICATIONS:

·        Excellentcommunication skills (written and oral)

·        Literateand fluent in English

·        Flexibilitywith scheduling

·        Mobilityto move quickly and easily about Hotel and Restaurant areas.

·        Musthave the ability to maintain a calm unflappable demeanor during stressful andhigh volume periods

·        Isobliged to maintain an immaculate appearance

·        Shouldhave an eye for and be detail oriented

·        Willbe required to maintain a good attendance record since unexpected absenteeismcan create less than stellar guest service and can create a hardship oncoworkers

·        Musthave the ability to work as a cohesive unit and be able to put asidedifferences of opinion and beliefs for the good of the team and guest service

·        Abilityto uphold and demonstrate the highest level of integrity in all situations andrecognize standards required by a regulated business

·        Actsas a role model to other Team Members and always presents oneself as a creditto Caesars Entertainment and encourages others to do the same.  Adheres to all regulatory, company anddepartment policies and procedures

 

PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:

·        Mustbe able to lift and carry up to 30lbs

·        Mobilityto move quickly and easily about Hotel and Restaurant areas.

·        Musthave the ability to maintain a calm unflappable demeanor during stressful andhigh volume periods

·        Abilityto grasp, hold, reach, bend, use a step stool, have hand-eye coordination

·        Visualrange must include near and far distances

·        Auditoryrange must include immediate environment

·        Abilityto climb stairs

·        Mobilityto move quickly and easily throughout the property

 

Positionsthat have contact with the public require the ability to work in a noisy 
environment, and may be exposed to guests who use tobacco products.  Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.

 

Disclaimer 
This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).

 

 

 

Qualifications:

JOB SUMMARY:

This position provides Summit Suite guests with the finest in food, beverage, personal butler/valet services and amenities.

 

KEY JOB FUNCTIONS:

·         Greets all Summit Suite guests upon arrival and explains facilities, services and attractions available for their comfort and pleasure.

·         Serves meals, tea, hors d’oeuvres, cocktails and other food and beverage items in guests’ suites.

·         Works in conjunction with VIP Services and the Summit Chief Butler and to plan, organize and coordinate cocktail and dinner parties, receptions, entertainment and other special functions and services on request.

·         Assists guests in unpacking, packing and the selection, care and maintenance of their wardrobe.  Coordinates appropriate wardrobe needs, i.e., pressing, dry cleaning, and polishing shoes.

·         In conjunction with VIP Services, arranges for personal services such as haircutting and styling, manicures, massages, etc.

·         Remains immediately available during assigned shift to respond to guests’ needs and expectations.

·         Coordinates various services by notifying Summit Chief Butler/VIP Services of appropriate times to arrange cleaning, turn-down services, limousine arrangements, etc.

·         Maintains stock of liquor and bar supplies, hors d’oeuvres, snacks and food items to meet guest needs.

·         In conjunction with VIP Services, arranges for provision of special services on request such as birthday cakes, special food or beverages, room decorations, etc.

·         Maintains butler pantry and all other assigned areas in a neat and serviceable condition. Reports any deficiencies to Chief Butler or manager, communicates and coordinates corrective action.

·         Maintains confidentiality of all matters pertaining to our Summit Suite guests.

·         Performs duties like washing/polishing silverware and dishware, ironing, polishing shoes, etc.

·         May be called upon to leave property to shop for specialty items from local merchants.

·         Never at any time discusses or implies the necessity of a tip with our guests.

 

EDUCATION and/or EXPERIENCE: 

·         High school diploma or equivalent preferred

·         Minimum two years experience in hospitality and/or food and beverage services. Previous customer service required, with an emphasis in the Hospitality Industry preferred.

 

QUALIFICATIONS:

·         Excellent communication skills (written and oral)

·         Literate and fluent in English

·         Flexibility with scheduling

·         Mobility to move quickly and easily about Hotel and Restaurant areas.

·         Must have the ability to maintain a calm unflappable demeanor during stressful and high volume periods

·         Is obliged to maintain an immaculate appearance

·         Should have an eye for and be detail oriented

·         Will be required to maintain a good attendance record since unexpected absenteeism can create less than stellar guest service and can create a hardship on coworkers

·         Must have the ability to work as a cohesive unit and be able to put aside differences of opinion and beliefs for the good of the team and guest service

·         Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

·         Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.  Adheres to all regulatory, company and department policies and procedures

 

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

·         Must be able to lift and carry up to 30lbs

·         Mobility to move quickly and easily about Hotel and Restaurant areas.

·         Must have the ability to maintain a calm unflappable demeanor during stressful and high volume periods

·         Ability to grasp, hold, reach, bend, use a step stool, have hand-eye coordination

·         Visual range must include near and far distances

·         Auditory range must include immediate environment

·         Ability to climb stairs

·         Mobility to move quickly and easily throughout the property

 

Positions that have contact with the public require the ability to work in a noisy 
environment, and may be exposed to guests who use tobacco products.  Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

 

Disclaimer 
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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