Commercial Director | InterContinental

June 10, 2024

Job Description

About Us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Located on Doha’s longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

 

Your Day to Day

The Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration.

This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, e-commerce and Public Relations teams, through working effectively with area support teams. F&B commercial activities will be shared responsibilities with the F&B Manager, GM and the Commercial Director. 

The Commercial Director is a role model for the commercial community within the owned and managed portfolio and develops teams and individuals in these functions whilst being a Key business partner to the Hotel General Manager. The Commercial Directors role is key to seize new opportunities through strong customer relations and works as an ambassador for the company with our owners and key stakeholders.

The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in rooms, meeting space, F&B outlets or other revenue departments. Driving overall market share gains through a disciplined execution of commercial activities.

The Commercial Director will lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI’s, whilst working effectively as part of the ExCom structure on property.

Major responsibilities include:

  • Directly accountable for driving the top line budget and forecast by implementing a commercial strategy and business plan through all available business tools and intelligence. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, GC&E, F&B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities
  • Work with the GM & Finance to ensure profits are maximized in line with GOP targets set
  • Ensure Business Review Guidelines (current to + 5 years) all Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share
  • Support various On Property, Regional Doc, RPD and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance
  • Support the Revenue Managers/On Property Revenue Manager and RMH to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies
  • Develop and maintain strong relationships with all stakeholders, owners, hotel teams, GSOs to ensure commercial benefits of the hotel
  • Liaise with VP/Head of Operations, presents commercial strategies to Regional Team and key stakeholders
  • Consistently conforms to IHG brand standards and corporate identity and utilizes all communication tools
  • Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions
  • Participate in the leadership activity of the hotel and region

 

What We Need From You

Ideally, you’ll have some or all of the following competencies and experience we’re looking for:

  • Minimum of 3+ year’s hospitality/travel industry experience in a revenue generating or commercial services role. 
  • Minimum 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups
  • 3+ experience working in a collaborative/matrixed environment 
  • 3+ years working with departmental financial data to make strategic/tactical decisions 
  • 3+ years of experience evaluating and identifying business opportunities for a business
  • At least 3 years of experience managing a sales or commercial team
  • BA/BS/Bachelor’s Degree
  • Fluent in English

 

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.careers.ihg.com to find out more about us.

So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

About Us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Located on Doha’s longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

 

Your Day to Day

The Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration.

This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, e-commerce and Public Relations teams, through working effectively with area support teams. F&B commercial activities will be shared responsibilities with the F&B Manager, GM and the Commercial Director. 

The Commercial Director is a role model for the commercial community within the owned and managed portfolio and develops teams and individuals in these functions whilst being a Key business partner to the Hotel General Manager. The Commercial Directors role is key to seize new opportunities through strong customer relations and works as an ambassador for the company with our owners and key stakeholders.

The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in rooms, meeting space, F&B outlets or other revenue departments. Driving overall market share gains through a disciplined execution of commercial activities.

The Commercial Director will lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI’s, whilst working effectively as part of the ExCom structure on property.

Major responsibilities include:

  • Directly accountable for driving the top line budget and forecast by implementing a commercial strategy and business plan through all available business tools and intelligence. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, GC&E, F&B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities
  • Work with the GM & Finance to ensure profits are maximized in line with GOP targets set
  • Ensure Business Review Guidelines (current to + 5 years) all Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share
  • Support various On Property, Regional Doc, RPD and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance
  • Support the Revenue Managers/On Property Revenue Manager and RMH to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies
  • Develop and maintain strong relationships with all stakeholders, owners, hotel teams, GSOs to ensure commercial benefits of the hotel
  • Liaise with VP/Head of Operations, presents commercial strategies to Regional Team and key stakeholders
  • Consistently conforms to IHG brand standards and corporate identity and utilizes all communication tools
  • Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions
  • Participate in the leadership activity of the hotel and region

 

What We Need From You

Ideally, you’ll have some or all of the following competencies and experience we’re looking for:

  • Minimum of 3+ year’s hospitality/travel industry experience in a revenue generating or commercial services role. 
  • Minimum 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups
  • 3+ experience working in a collaborative/matrixed environment 
  • 3+ years working with departmental financial data to make strategic/tactical decisions 
  • 3+ years of experience evaluating and identifying business opportunities for a business
  • At least 3 years of experience managing a sales or commercial team
  • BA/BS/Bachelor’s Degree
  • Fluent in English

 

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.careers.ihg.com to find out more about us.

So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Location