Assistant HR Manager | Hilton Hotels & Resorts

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike. 

The Assistant Human Resources Manager assists the Director of Human Resources to deal with daily operations, provide resources for management and coaching of team members to be effective managers of Human Resources within their area of responsibility. This role manages the Human Resources data for the hotel, and tracks the effectiveness of systems and programs, advising the Director of Human Resources on strategic issues related to the department. 

What will I be doing? 

As the Assistant Human Resources Manager, you will be responsible for performing the following tasks to the highest standards: 

• Supervise team members in the HR office, ensuring the department’s daily operation is running smoothly and team members adhere to set disciplines. 

• Liaise with local government authorities regarding labour law, labour relations and arbitration cases. 

• Prepare procedures released concerning labour contracts for team members. 

• Develop and maintain the team member relations programs, including social and sports activities, service award programs, and employee counseling to increase team members’ satisfaction. 

• Take charge of recruitment according to hotel business requirements and the manning situation. 

• Handle the check in / out for Level 8 and above team members.   

• Supervise and check all records on sick leave, medical expenses, misconduct and the personnel action form. 

• Supervise and support the HR Supervisor to manage the team member facilities. 

• Maintain safety and cleanliness of work areas and team member areas, including but not limited to the team member restaurant and locker rooms. 

• Supervise and support the HR Supervisor to maintain the smooth operations of Compensation & Benefits. 

• Strictly adhere to and ensure the security and confidentiality of the HR department. 

• Initiate any new and improved systems / procedures to be implemented in order to upgrade all personnel filing systems and records. 

• Handle arbitration cases to protect the hotel’s benefits.  

• Handle team members’ complaints and communicate with other departments. 

• Be in charge of HR audits and standardize HR operations. 

• Build HR policies and procedures to increase the efficiency of the department. 

• Build an environment of support with other departments. 

• Carry out manning analyses, exit interviews and turnover analyses. 

• Ensure that team members maintain a high standard of personal appearance and hygiene, adhering to the hotel and department’s grooming standards. 

• Conduct HR related market surveys to promptly adjust strategy. 

• Handle foreigner work permits and visa application.  

• Discipline team members. 

• Assume the duty of the Director of HR during his / her absence. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

An Assistant Human Resources Manager, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• College degree and above. 

• Minimum 5 years of working experience in the hotel industry. 

• Minimum 1 year of experience in a similar position with an international brand hotel. 

• Good analysis and planning skills. 

• Open minded and a good team player. 

• Good communication skills. 

• Fluent in written and spoken English to meet business needs. 

• Good relationship with the local labour bureau and government agencies. 

• Thorough knowledge of federal, state and local labour laws. 

• Thorough knowledge of HR modules and department operations. 

• Possess basic business and financial sense. 

• Strong ownership and result driven. 

• Good organization and presentation skills. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!