Assistant Front Office Manager | Four Season

June 10, 2024

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar – offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.

In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts: “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.  

Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine’s 100 Best Companies to Work for, every year since the survey began in 1998. 

Join our Team 
Work on a team that is built on mutual respect, collaboration, and excellent service. 

Four Seasons provides employees with the same level of care that we expect to be shared with our guests. 
Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for. 

Four Seasons Resort and Residences at The Pearl-Qatar
This property include 161 fully-furnished apartments, perfect for both short and long-term stays, as well as 84 Private Residences, set along a private beach surrounded by lush gardens. Guests and residents alike will enjoy a full range of state-of-the-art amenities, including a signature restaurant by Michelin-starred chef, Joël Robuchon. 

Our Team:
Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.  

Who We Look For:  
We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do. 

Job Description:
The Assistant Front Office Manager oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available.  Directs staff that performs the following duties and will also perform these duties on own:  welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment.  Checking guest out of the hotel, preparing and explaining the bill.  Responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies.

What will your day be like?
You will craft the guest experience by connecting and understanding the guest needs, checking them in, assigning the best room, ensuring luggage and needs are in the room ready.
You will ensure the guests' departure is smooth and all charges are handled correctly.
You will also connect with the guest to learn more about their stay and how their experience.
Successfully maintain your assigned bank. Communicating with the guests at the highest level of hospitality and integrity.
You are supported to be "you" in accommodating the guest’s special requests whenever possible.
You are empowered and supported to resolve guest’s below expected experiences.

Preferred Qualifications and Skills
Degree Holder, preferably in hotel management background
2-4 years of experience in Front Office
Excellent command of English, Arabic is an advantage

Relevant experience in a Five- Star luxury hotel

Our Offering:-  
Opportunities to build a successful career with global potential   
Unique strong culture – diversity of 50 different nationalities  
Living accommodation in a high quality, well-resourced apartment 
Excellent Training and Development opportunities
Employee Recognition Programs​
Complimentary nights at FS Hotels Worldwide 
Paid annual home leave tickets  
Complimentary meals in employee restaurants  
Free transportation to work  
Medical coverage 

 

Work Authorization:-  
Hotel will apply for the work authorization for a successful candidate. 
Learn more about employment with Four Seasons:-

You could also learn more about employment with Four Seasons via the following channels:  
https://www.facebook.com/FourSeasonsJobs  
https://www.linkedin.com/company/four-seasons-hotels-and-resorts  
http://jobs.fourseasons.com  
https://twitter.com/FourSeasonsJobs

Location