In the customer service world, we’re contacted by customers who have questions and problems. A conversation that begins with the three words, How do I …? is an opportunity for a positive customer service conversation right from the start. On the other hand, a conversation that starts with a problem or complaint forces us to turn a negative into a positive. Words that we use can help drive the positive experience. Here are three ideas:
Choosing the Right Words Can Transform a Customer Service Conversation
- October 23, 2024
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