Saptarshi GD.

Featured
Hospitality / Food & Beverage Service
October 10, 1987

About Candidate

I am an F&B Service Professional Looking for a challenging position in a growth oriented esteemed organization both private & public
sector to perform my duties to the best of my ability and to make use of my dynamic and
outstanding creative skills to achieve organizational goals.

Location

Education

M

MBA in Hospitality

2011
Federation of Hotel & Restaurant Association of India, Greater Noida
B

Bachelors in Hospitality Management

2009
NIPS School of Hotel Management

Work & Experience

A

Asst. Vice President

March 2020 - Presently Working
X Index Companies Pvt. Ltd

Key Deliverables:  Playing a key role in planning sales strategies for the entire chain, HOTEL X.  Monitoring the contract clauses & daily sales reports, HOTEL X.  Looking for prospects for sales, marketing and revenue growth for the company.  Playing a key role in launching “Xirooms” Bangladesh’s 1st online hotel aggregator as PROJECT LEAD.  Acquire properties across the country and overseas for the hotel group.  Designing acquisition, onboarding, SOP and other policies for the group.  Helping in enhancing brand value in the market.

S

Sales Manager – East Zone (India)

March 2019 - March 2020
STAAH HOTEL SOFTWARE Pvt. Ltd.

Key Deliverables:  Playing a key role in planning sales strategies in the zone.  Monitoring the contract clauses & daily sales reports in the zone.  Providing a sales platform to clients for a better sales & revenue maximization.  Providing training and regular updates over the system to all clients in the zone.  Monitor and help hotels in listing with OTA’s and other channels.  Helping the hotels promote their services across the web & it in return to enhancing it’s brand value in the market.

S

Sales Manager

June 2017 - March 2019
ORAVEL STAY’s Pvt. Ltd., (OYOROOMS)

Key Deliverables:  Playing a key role in planning sales strategies.  Monitoring the contract clauses & daily sales reports.  Providing a sales platform to clients for a better sales & revenue maximization.  Providing corporate’s a one stop travel solution for all their requirements across PAN India.  Look for new business prospects and means to enhance sales and business channels

S

Sales Manager – East India

December 2016 - June 2017
SAARANYA HOSPITALITY Technologies (DJUBO)

Key Deliverables:  Playing a key role in planning sales strategies.  Monitoring the contract clauses & daily sales reports in the zone.  Providing a sales platform to clients for a better sales & revenue maximization.  Helping the hotels promote their services across the web & it in return to enhancing its brand value in the market

A

Asst. Business Development Manager

February 2013 - December 2016
ITC Fortune Select Trinity, Bangalore

Key Deliverables:  Playing a key role in planning front office strategies.  Look after the all public / guest relations, satisfaction and situations  Assist in brainstorming of sales planning.  Look after day to day room sales & revenues strategies.  Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal Clientele.  Provide trainings on customer care & relations within the organization.  Promoted as Sr. BDE as on Dec’14.

F

Front Office Team Leader.

October 2011 - January 2013
The Westin Resort & Spa, Sohna (Gurgaon)

Key Deliverables:  Playing a key role in handling VIP guests.  Successfully monitoring all public relations, satisfaction and situations.  Handling the concierge team for all guest assistance.  Look after & manage the team of service express for reservations, bookings, orders etc.  Look after walk-in room reservations or room sales.  Be a part of the sales team for designing better special packages on time to time.  Anticipate and met guests' needs while working efficiently in a fast-paced environment.  Provide trainings on customer relations & customer handling, under Starwood Hotels & Resorts World Wide for Starwood Careers & Service Culture / Branding. ( Certified for trainings in Westin Hotels & Resorts Only)

F

Front Office Supervisor

August 2009 - October 2011
Velvet Apple / Gautam Residency Hotel, New Delhi

Key Deliverables:  Playing a key role in handling VIP guests.  Successfully monitoring all public relations and situations.  Pivotally handling a team which successfully looks after reservation.  Instrumental in dealing with corporate guests to accordingly make corporate collaboration.  Plan menus for all banquet & package designing for room sales.  Also look after daily operations of “VELEVT APPLE HOTEL”. Attainments:  Best Employee for the Month of December.2010 and January, 2011.

F

Food & Beverage Associate (Restaurant / Room Service / Pool Bar)

September 2007 - December 2008
Taj Malabar, Cochin, Kerala

Key Deliverables: Look after all guest needs, take telephonic orders, and keep up guest satisfaction up to the TAJ standards, handle day to day operations at the Pool Bar. Attainments:  Awarded as “Best New Comer” in February, 2008.  Organized and assisted foreign tour groups, personalized services to guests from Ministry Dept. of Kerala.