Work & Experience
Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival. Maintains security and telecommunications system. Informs visitors by answering or referring inquiries. Directs visitors by maintaining employee and department directories. Maintains security by following procedures, monitoring logbook, and issuing visitor badges. Operates telecommunication system by following manufacturer’s instructions for house phone and console operation. Keeps a safe and clean reception area by complying with procedures, rules, and regulations. Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Contributes to team effort by accomplishing related results as needed.
Change bed linen and make beds Replace used towels Sweep and mop floors Vacuum carpets Dust furniture Replenish bath care products (e.g. soap and shampoo) Restock beverages and food items in the mini-bar Clean public areas, like corridors Report any technical issues and maintenance needs Address guests’ queries (e.g. on additional services) Help guests retrieve lost items Ensure all assigned rooms are clean and tidy by the end of the shift Follow hotel security guidelines.