Yassine Massali

Featured
Night Manager
July 17, 1984

About Candidate

I am a Night Manager and an enthusiastic and positive person, always searching for new challenges, that contribute to self-improvement. positively responding to challenges and working under pressure. This is the reason I am seeking a challenge. Goal-oriented position in your organization and skills and passion for learning through hard work.

Location

Education

D
Diploma of specialized technician in reception and touristic entertainment services 2009
CCFA MARRAKECH

Diploma of specialized technician in reception and touristic entertainment services

Work & Experience

N
Night Manager 01/05/2018
Mazagan Beach & Golf Resort –

Lead the team and organization of team work • Training and development of the team • Develop the work strategy • Archive Annual and monthly target ( Guest satisfaction, department expense...) • Follow up customer request directly or emails and resolve issue • Increase department revenue by plan actions • Follow up on financial issues and resolve it • Lead the hotel in the absence of the planning committee • Solve and react on critical situations • Managing customer inquiries, complaints, and drafting reports and correspondence • In charge of 500 Rooms & 7 Outlets & Casino & night Club

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