JAMES MANYANGE

Featured
Security and Safety
USD $1500 / month
October 10, 1983

About Candidate

Responsibilities:
Coordinates all Security functions and communication.

Conducts quarterly Security Operations audits in accordance with SOPs.

Conducts walk-through to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations.

Motivates team to achieve operational excellence; encouraging calculated risk-taking.

Maintains the property as a safe and secure facility for guests and employees.

Fosters employee commitment to providing excellent service, hosts/participates in daily stand-up meetings and models desired service behavior in all interactions with guests and employees.

Demonstrates and communicates key drivers of guest satisfaction for the Institution target Guests.

Attends pre- and post-convention meetings to establish relationship with Guests, understands group needs, sets, and manages expectations.

Incorporates guest’s satisfaction as a component of staff meetings.

Reviews guest satisfaction results and other data to identify areas of improvement; take appropriate Action

Conduct training to new employees.

Location

Work & Experience

S

Senior Security and Safety Supervisor

01/01/2020
Movenpick Hotel and Residences Nairobi

Responsibilities: Coordinates all Security functions and communication. Conducts quarterly Security Operations audits in accordance with SOPs. Conducts walk-through to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations. Motivates team to achieve operational excellence; encouraging calculated risk-taking. Maintains the property as a safe and secure facility for guests and employees. Fosters employee commitment to providing excellent service, hosts/participates in daily stand-up meetings and models desired service behavior in all interactions with guests and employees. Demonstrates and communicates key drivers of guest satisfaction for the Institution target Guests. Attends pre- and post-convention meetings to establish relationship with Guests, understands group needs, sets, and manages expectations. Incorporates guest’s satisfaction as a component of staff meetings. Reviews guest satisfaction results and other data to identify areas of improvement; takes corrective action as appropriate. Conduct training and coaching new employees.

S

Security and Safety Supervisor

01/03/2017 - 31/12/2020
Park Inn by Radisson.

Responsibilities: Safety Training Records and administration.   Maintain all files of Key and other systems in the Loss Prevention office in a neat and orderly manner. Conducted monthly security audits to Identify potential problems related to physical security, staff safety and asset protection. Monitoring and evaluating unit performance on key security issuers, recommending corrective action program where appropriate. Control Key issuing and updating key inventory. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems (CCTV). Assist guests/employees during emergency situations. Respond to accidents; administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Train, motivate, and coach employees on Security & Safety related issues.

Skills

Leadership.
100%
Communication.
100%
Investigation Skills.
100%
Integrity.
100%

Awards

E

Employee of the Month of July

2022