Maebell Lucero

Front Office Receptionist • Travel and Hospitality • Customer Service • Administrative Virtual Assistant
USD $2000 / month
October 1, 1979

About Candidate

A confident, outgoing, and experienced receptionist
looking for a position at your organization.

Over 5 years of experience in the hotel industry as a
front desk associate with strong customer service orientation
including the ability to understand and meet the guest’s needs
while developing good guest relations.

6 years as a customer service associate in the bpo industry.
Learned the ability to communicate, collaborate efficiently, manage time well,
and deliver excellent customer service satisfaction.

6 years of experience as a virtual assistant,
for a real estate company, where I utilized my expertise in
organizational and administrative tasks and was able to work independently.

Location

Education

B

Bachelor of Arts in Mass Communications

1996 to 2000
St. Paul University of Iloilo, Philippines

A graduate of Bachelor's Degree and competed Thesis and 200 hours OJT for Broadcasting - TV and Radio Journalism - Print Public Relations

H

Hotel and Restaurant Services

2001 to 2002
Helping Foundation, Inc.

Vocational Course for hotel services ( F&B and Housekeeping) Passed and Certified by TESDA Trade Skills Certificate No. 01060401572 June 1, 2001

Work & Experience

F

FRONT DESK RECEPTIONIST

Al Jawhara Hotels and Apartments, DUBAI, UAE

Duties and Responsibilities: • Checking guests in and out. • Receiving and managing reservations made online and telephonically. • Verifying guests' payment methods during check-in. • Assigning rooms to guests and informing them of any specials offered by the hotel. • Organizing transport services for guests at their request. • Providing guests with information about the hotel. • Keeping abreast of attractions that may be of interest to guests. • Ensures that all relevant preparations are made for the event.

G

GUEST RELATIONS OFFICER

Manhattan Avenue Hotel, DUBAI, UAE

GENERAL DUTY: Provide high-quality service to our hotel guests and manage complaints and deliver excellent customer service at all times to the guests. Must be excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. GOAL: To ensure our guests enjoy themselves and plan to come back to our facilities. DUTIES and RESPONSIBILITIES: • Review arrival lists to welcome guests • Attend to special guests (e.g. VIPs) and answer their inquiries • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) • Provide information about amenities, areas, and venues and promote services • Anticipate guest needs and build rapport with customers • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) • Address customer complaints and escalate to Guest Relations Manager when needed • Record information in the logbook daily • Ensure compliance with health and quality standards

T

TRAVEL SPECIALIST, BPO

expedia.com

DUTIES and RESPONSIBILITIES: • Contacting lodging partners to resolve issues (questions, changes, etc.). • Proactively call lodging partners to resolve any anticipated future issues. • Contacting guests based on requests received for lodging partners, i.e. arrival time, transfers, etc. • Providing supplier self-service support and maintenance. • Maintaining strong vendor relations with a positive attitude and outgoing nature. • Adhering to defined procedures, standards, and performance expectations.

A

ADMINISTRATIVE VIRTUAL ASSISTANT • Real Estate • Remote

Realty One Group, FL, USA

DUTIES and RESPONSIBILITIES: • Preparing correspondence, scheduling meetings, and making travel arrangements. • Preparing real estate forms and documents. • Coordinating showings, assisting at open houses, and obtaining feedback. • Ordering supplies, and preparing and distributing marketing materials.•Maintaining electronic and paper filing system. • Preparing listing materials and posting property listings. • Managing a client database and preparing reports. • Assisting with closing processes. • Performing other duties as assigned.

C

CUSTOMER SERVICE ASSOCIATES

AT&T U-Verse • VERIZON

BPO/Call Center • TELE-COMMUNICATIONS • Customer Service Representative VERIZON and AT&T DUTIES and RESPONSIBILITIES: • Impressive multi-tasking and tech-savvy skills • Resolve challenging customer issues including device-related troubleshooting, billing, service inquiries, and more. • Answering a high volume of customer calls, • Deliver innovative, individualized solutions, satisfying the ever-changing needs of our diverse customers. • Ability to form a trusted bond • Listen attentively • Respond to inquiries • Must know how to value customers

C

CUSTOMER SERVICE REPRESENTATIVE

NETFLIX Global

DUTIES and RESPONSIBILITIES: • Helping customers binge-watch their favorite Netflix series but working for24-7 Intouch. • Finding creative ways to solve problems • Fast-paced work environments • Provide exceptional customer service and assist basic-level technical troubleshooting • Be a professional multitasker • Drive your own performance within a team environment • Give and receive feedback regularly • Be flexible to work various schedules (and show up on time)

Skills

Communication Skills
100%
Customer Service
99%
Decision Making
100%
Attention to Detail
100%
Adaptability
100%