Brian Kiage Ondieki

Food and Beverage specialist
USD $1000 / month
September 7, 1993

About Candidate

I am Enthusiastic and dedicated to F&B Management and food service with expertise in delivering top-quality customer service and dedicated top-quality customer service. Detailed knowledge of a variety of cuisine, and highly skilled at working in high pressure, quick changing restaurant environments for customers who expect the highest standards.

ehoteljob logo
ehoteljob logo

Location

Education

B

Bachelor of arts, Travel and Tourism Management

2017-2021
University oF Nairobi
D

Diploma in Food and Beverage Sales and Services Operations.

2013-2016
Zetech University

Work & Experience

S

Shift Manager, Burger King.

05/01/2021
Olayan Food Divison

• Work to create an enjoyable and respectable environment for both the guests and fellow staff • Ensure proper security procedures for safety of the client, employees and company assets. • Work with management to attract, hire, onboard and retain competitive talent to meet staffing requirement. • Overseeing the shift and monitoring brand standards adherence for the staff to achieve guest service standards in a clean and pleasant environment. • Preparing and interpreting of business reports and schedules, analyze the data and develop solutions to ensure operating goals are achieved. • Bring employees issues deviation of standards and other guest issues to the attention of management and helping in coming up with corrective measures and solutions • Develop and coach employees on brand standards, corporate policies, and other guest focused programs to help meet or exceed guest standards.

M

Meat and Grill Kitengela, Restaurant supervisor

08/01/2020 - 02/28/2021
Meat and Grill Chains

• Coordinating and optimizing front and back of house restaurant operations. • Controlling operational costs and promoting efficiency. • Weekly, monthly and yearly financial reporting. • Greeting and advising customers on the menu items and current promotions to ensure up sell of products. • Fostering positive customer relations. • Dealing with customer enquiries and complaints. • Recruiting, training and supervising the staff. • Managing the staff schedule and ensure adequate staffing at all times. • Conducting performance appraisals and setting targets. • Optimizing work flow and productivity. • Researching the dishes and planning the menus. • Keeping up to date with the inventory and ordering of supplies. • Monitoring product quality and handling vendors. • Establishing and maintaining policies and protocols also ensuring there is compliance with licensing, hygiene, health and safety legislations and guidelines.

I

In Room Dinning Ordertaker

01/01/2016 - 03/01/2020
Fairmont The Norfolk

• Provided quick resolutions to customer complaints to maintain their satisfaction and referred complicated issues to management. • Responsible for supervising food service and tray collection from the rooms. • Answered phones in a professional manner and accurately recorded confirmed client reservations. • Provided new customers with excellent service and information about beverages and menu specialties to build customer satisfaction. • Contacted guests to ensure they were satisfied with the meals provided, made suggestions for items to be added to the menu to increase sales. • To ensure safe and sanitary food-handling practices, made sure all food preparation areas were cleaned and inspected. • Had discussions with patrons regarding their preferences and any diet restrictions; recommended choices of food and beverage. • Supervised for opening and closing procedures. • Kept up-to-date on current menu items, garnishes, ingredients and methods of preparation. • In charge of all closing duties, restocked product and reconciled cash drawers. • Conducted dining room walk-through to ensure guest satisfaction and informed servers and bussing staff of customer needs. • Supervised Sanitization of all food preparation areas by using prescribed cleaning products, hot water, and cleaning cloths.

B

Banquets Server.

04/01/2015 - 12/31/2015
Fairmont the Norfolk

• Provided assistance for preparation for special functions and banquets including setting up and removing tables and chairs and decorations. • Determined the number of items required for complete food service in order to assist kitchen staff. • Provided new customers with excellent service and information about beverages and menu specialties to build customer satisfaction. • Verified availability of foods listed on current menus and ensured cleanliness of preparation and serving areas. • Contacted guests to ensure they were satisfied with the meals provided, made suggestions for items to be added to the menu to increase sales. • Responsible for clearing tables of used dishes and cleaning surfaces, refreshed glasses for customers. • Responsible for preparing banquet rooms by adjusting lights and sound, and room temperatures to ensure the comfort of guests.

W

Waiter

07/01/2014 - 01/31/2015
Casino Sixeighty

• Provided quick resolutions to customer complaints to maintain their satisfaction and referred complicated issues to management. • Conducted safe food handling and cleaning and sanitation protocols for the protection of customers. • Verified all table items were clean, undamaged and spot-free and ensured each place setting was arranged in an attractive manner. • Determined the number of items required for complete food service in order to assist kitchen staff. • Prepared checks by calculating charges for services rendered, issued checks to appropriate clients and collected payments. • Contacted guests to ensure they were satisfied with the meals provided, made suggestions for items to be added to the menu to increase sales. • Ensured orders were correct and food quality was maintained before delivering to customers. • Contacted guests for feedback on quality of food served and to resolve issues with service. Refilled beverages and delivered other items as requested.

Skills

Point of sale system operations
98%
Food safety Knowledge
98%
Liquor, wine and food service knowledge
98%
Computer litracy
99%
Coffee and barrister basics.
85%