Brian Kiage Ondieki

• Work to create an enjoyable and respectable environment for both the guests and fellow staff • Ensure proper security procedures for safety of the client, employees and company assets. • Work with management to attract, hire, onboard and retain competitive talent to meet staffing requirement. • Overseeing the shift and monitoring brand standards adherence for the staff to achieve guest service standards in a clean and pleasant environment. • Preparing and interpreting of business reports and schedules, analyze the data and develop solutions to ensure operating goals are achieved. • Bring employees issues deviation of standards and other guest issues to the attention of management and helping in coming up with corrective measures and solutions • Develop and coach employees on brand standards, corporate policies, and other guest focused programs to help meet or exceed guest standards.

• Coordinating and optimizing front and back of house restaurant operations. • Controlling operational costs and promoting efficiency. • Weekly, monthly and yearly financial reporting. • Greeting and advising customers on the menu items and current promotions to ensure up sell of products. • Fostering positive customer relations. • Dealing with customer enquiries and complaints. • Recruiting, training and supervising the staff. • Managing the staff schedule and ensure adequate staffing at all times. • Conducting performance appraisals and setting targets. • Optimizing work flow and productivity. • Researching the dishes and planning the menus. • Keeping up to date with the inventory and ordering of supplies. • Monitoring product quality and handling vendors. • Establishing and maintaining policies and protocols also ensuring there is compliance with licensing, hygiene, health and safety legislations and guidelines.

• Provided quick resolutions to customer complaints to maintain their satisfaction and referred complicated issues to management. • Responsible for supervising food service and tray collection from the rooms. • Answered phones in a professional manner and accurately recorded confirmed client reservations. • Provided new customers with excellent service and information about beverages and menu specialties to build customer satisfaction. • Contacted guests to ensure they were satisfied with the meals provided, made suggestions for items to be added to the menu to increase sales. • To ensure safe and sanitary food-handling practices, made sure all food preparation areas were cleaned and inspected. • Had discussions with patrons regarding their preferences and any diet restrictions; recommended choices of food and beverage. • Supervised for opening and closing procedures. • Kept up-to-date on current menu items, garnishes, ingredients and methods of preparation. • In charge of all closing duties, restocked product and reconciled cash drawers. • Conducted dining room walk-through to ensure guest satisfaction and informed servers and bussing staff of customer needs. • Supervised Sanitization of all food preparation areas by using prescribed cleaning products, hot water, and cleaning cloths.

• Provided assistance for preparation for special functions and banquets including setting up and removing tables and chairs and decorations. • Determined the number of items required for complete food service in order to assist kitchen staff. • Provided new customers with excellent service and information about beverages and menu specialties to build customer satisfaction. • Verified availability of foods listed on current menus and ensured cleanliness of preparation and serving areas. • Contacted guests to ensure they were satisfied with the meals provided, made suggestions for items to be added to the menu to increase sales. • Responsible for clearing tables of used dishes and cleaning surfaces, refreshed glasses for customers. • Responsible for preparing banquet rooms by adjusting lights and sound, and room temperatures to ensure the comfort of guests.

• Provided quick resolutions to customer complaints to maintain their satisfaction and referred complicated issues to management. • Conducted safe food handling and cleaning and sanitation protocols for the protection of customers. • Verified all table items were clean, undamaged and spot-free and ensured each place setting was arranged in an attractive manner. • Determined the number of items required for complete food service in order to assist kitchen staff. • Prepared checks by calculating charges for services rendered, issued checks to appropriate clients and collected payments. • Contacted guests to ensure they were satisfied with the meals provided, made suggestions for items to be added to the menu to increase sales. • Ensured orders were correct and food quality was maintained before delivering to customers. • Contacted guests for feedback on quality of food served and to resolve issues with service. Refilled beverages and delivered other items as requested.

Preparing the dining area, laying and decorating tables and making sure that all flatware and glasses are clean and correctly positioned Bringing menus, listing and describing specials, making recommendations and taking orders Serving food to high standards by ensuring that all dishes are presented correctly and in a timely manner Checking on diners during their meal to ascertain their satisfaction levels Preparing and delivering checks, taking payments and assisting guests as they leave the establishment