Jeselene Vargas Geron

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IT SUPPORT

About Candidate

HELPDESK INFORMATION TECHNOLOGY SUPPORT,

  • Coordinate as smart hands with different portfolios and engineering work groups.
  • Provide telephone and chat support in performing installation and troubleshooting on telephone set, and voice mailboxes
  • Perform hardware and software upgrades to peripheral equipment
  • Attend to break/fix engagement as required by situating management for technology-related problems and issues received from both internal and external clients
  • Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
  • Perform site maintenance and safety checks of assigned equipment
  • Perform checks and ensure that antivirus definition Microsoft patches are updated as outlined by desktop engineering
  • Perform backup for the onsite servers and technologies
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