Jeselene Vargas Geron
FeaturedAbout Candidate
HELPDESK INFORMATION TECHNOLOGY SUPPORT,
- Coordinate as smart hands with different portfolios and engineering work groups.
- Provide telephone and chat support in performing installation and troubleshooting on telephone set, and voice mailboxes
- Perform hardware and software upgrades to peripheral equipment
- Attend to break/fix engagement as required by situating management for technology-related problems and issues received from both internal and external clients
- Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
- Perform site maintenance and safety checks of assigned equipment
- Perform checks and ensure that antivirus definition Microsoft patches are updated as outlined by desktop engineering
- Perform backup for the onsite servers and technologies