George William

Front office Manager
USD $2000 / month
May 19, 1976

About Candidate

Direct front office operations such as checking in, checking out, and providing guest assistance while ensuring compliance with all front office policies, procedures, and standards and focusing on guests’ satisfaction and needs.
Participate in the development, implementation, and review of the policies, procedures, practices, and standards.
Maximize hotel revenue by controlling room inventory, group blocking, packages, and up-selling.
Maintain high visibility during peak periods in order to ensure the smooth running of operations, promote good public relations, take corrective actions and handle customers’ complaints to ensure their satisfaction.
accordingly, so that all front office staff is able to answer guest requests and questions.
Handle all guest issues.
Respond online to guest reviews
Overtaking FOM duties during the absence