georges.elhachem

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Assistant FOM

About Candidate

– Lead department after Front Office Manager not replaced, since October 2021.
– Oversaw the hotel as cluster Duty Manager for one year and two months on a rotate schedule
– Oversaw the hotel as cluster Night Manager for one year and four months on a rotate schedule.
– Provide feedback on staff performance to manager or supervisor on duty
– Financial Performance ( up selling, Room Revenue , operation Auditing ) monthly, quarterly and yearly goals
– Act as Liaison between sales and front desk staff and F&B in order to ensure that all group events are executed perfectly.
– Assisted in the daily maintenance with HSK & Maintenance of room inventory status to achieve maximum revenue
– Coordinate activities with other hotel departments in order to increase levels of communication and guest satisfaction.
– Oversee All Departments for a 450 room’s property including 20 Royal Suites & 9 Penthouses, Cigar Lounge, Italian Restaurants, French Restaurants, and Jazz Bar, Spa, Swimming Pool, running an average of 65% occupancy throughout the year.
– Ensure clean & safe environment.
– Ensured that front office paperwork was completed quickly and efficiently to help operations run smoothly
– Create incentive programs to promote sales and customer service scores for the front desk
– Lead department after Front Office Manager not replaced, since October 2021.
– Oversaw the hotel as cluster Duty Manager for one year and two months on a rotate schedule
– Oversaw the hotel as cluster Night Manager for one year and four months on a rotate schedule.
– Provide feedback on staff performance to manager or supervisor on duty
– Financial Performance ( up selling, Room Revenue , operation Auditing ) monthly, quarterly and yearly goals
– Act as Liaison between sales and front desk staff and F&B in order to ensure that all group events are executed perfectly.
– Assisted in the daily maintenance with HSK & Maintenance of room inventory status to achieve maximum revenue
– Coordinate activities with other hotel departments in order to increase levels of communication and guest satisfaction.
– Oversee All Departments for a 450 room’s property including 20 Royal Suites & 9 Penthouses, Cigar Lounge, Italian Restaurants, French Restaurants, and Jazz Bar, Spa, Swimming Pool, running an average of 65% occupancy throughout the year.
– Ensure clean & safe environment.
– Ensured that front office paperwork was completed quickly and efficiently to help operations run smoothly
– Create incentive programs to promote sales and customer service scores for the front desk team
– Understand Payroll and inventory Management, and maintain schedule
– Strong Leadership skills, and able to lead employees to achieve department’s vision and goals.
– Participated in the training, hiring, and documenting of all departmental staff and works with Human Resources to ensure their performance is effectively managed
team
– Understand Payroll and inventory Management, and maintain schedule
– Strong Leadership skills, and able to lead employees to achieve department’s vision and goals.
– Participated in the training, hiring, and documenting of all departmental staff and works with Human Resources to ensure their performance is effectively managed

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