Jenny Rose Tania

Featured
Front Office Receptionist
USD $15 / hour
November 15, 1995

About Candidate

frontoffice – Performs smooth check-in and check-out processes. Cashiering, Monitoring PM and group account settlements, and Ensuring manual operating procedures are implemented during Opera downtime. Ensuring that floats balance at the completion of each shift. Perform other tasks assigned by the management for the specific shift. Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues. Perform other reasonable job duties as assigned by supervisors from time to
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Location

Education

B

Bachelor of Science in Tourism Management

2016
STI College Global City

Work & Experience

C

Concierge

December 2016 - February 2018
Ayala Property Management Corp.

● Facilitating weekly emergency drill ● Cater to all clients, especially VIP guests and must give exceptional customer service. ● Responsible for carrying on daily customer service operations. ● Develop strong knowledge of the property facility, directions and nearby establishments. ● Manage customer complaints in coordination with property engineer and property manager or concerned person. ● Provides proper information about the property. ● Handles guest/ residents' complaints and solves problems. Responsible to attend trainings and seminars for safety procedures to ensure the safety and security of the guests/residents. ● Responsible for receiving mails and packages for the residents.

G

Guest Service Agent

April 2018 - January 2019
F1 Hotel Manila

● Performs smooth check-in and check-out processes using OPERA (PMS) ● Cashiering ● Ensure manual operating procedures are implemented during Opera downtime. ● Ensuring that floats balance at the completion of each shift. ● Perform other tasks assigned by the management for the specific shift. ● Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues. ● Perform other reasonable job duties as assigned by supervisors from time to time.

G

Guest Loyalty Ambassador

March 2019 - January 2021
Melco Resorts and Leisure Corp.

❖ Guest Commendation Award ❖ Grooming Patrol ❖ Top Upseller ● Ensures lobby coverage to meet, greet and assist all VIPs. ● Performs smooth in-room check-in and check-out process using OPERA (PMS) ● Ensures quality standards and procedures are followed for VIP guests from the pre-arrival to their arrival during their stay through their departure. ● Escort all designated guest rooms explaining the facilities and room features according to the Hotel’s established rooming procedures. ● Prepares and organizes all welcome back notes and organizes all welcome back notes and amenities for all repeat, VIP, and special occasion guests. ● Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues.

F

Front Office Associate

May 2022
New World Makati Hotel

❖ Passed LQA Audit for Standard check-in and check-out ❖ Guest Commendation Award ❖ Top Upseller ● Performs smooth check-in and check-out processes using OPERA (PMS) ● Cashiering ● Monitoring PM and group account settlements ● Ensure manual operating procedures are implemented during Opera downtime. ● Ensuring that floats balance at the completion of each shift. ● Perform other tasks assigned by the management for the specific shift. ● Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues. ● Perform other reasonable job duties as assigned by supervisors from time to time.

Skills

Customer Service
95%
Knowledge in Opera System
98%
Knowledge in Microsoft Office
98%

Awards

G

Guest Commendation Award

2019
-Melco Resorts and Leisure Corp.
G

Guest Commendation

2022
New World Makati Hotel