Jenny Rose Tania

● Facilitating weekly emergency drill ● Cater to all clients, especially VIP guests and must give exceptional customer service. ● Responsible for carrying on daily customer service operations. ● Develop strong knowledge of the property facility, directions and nearby establishments. ● Manage customer complaints in coordination with property engineer and property manager or concerned person. ● Provides proper information about the property. ● Handles guest/ residents' complaints and solves problems. Responsible to attend trainings and seminars for safety procedures to ensure the safety and security of the guests/residents. ● Responsible for receiving mails and packages for the residents.

● Performs smooth check-in and check-out processes using OPERA (PMS) ● Cashiering ● Ensure manual operating procedures are implemented during Opera downtime. ● Ensuring that floats balance at the completion of each shift. ● Perform other tasks assigned by the management for the specific shift. ● Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues. ● Perform other reasonable job duties as assigned by supervisors from time to time.

❖ Guest Commendation Award ❖ Grooming Patrol ❖ Top Upseller ● Ensures lobby coverage to meet, greet and assist all VIPs. ● Performs smooth in-room check-in and check-out process using OPERA (PMS) ● Ensures quality standards and procedures are followed for VIP guests from the pre-arrival to their arrival during their stay through their departure. ● Escort all designated guest rooms explaining the facilities and room features according to the Hotel’s established rooming procedures. ● Prepares and organizes all welcome back notes and organizes all welcome back notes and amenities for all repeat, VIP, and special occasion guests. ● Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues.

❖ Passed LQA Audit for Standard check-in and check-out ❖ Guest Commendation Award ❖ Top Upseller ● Performs smooth check-in and check-out processes using OPERA (PMS) ● Cashiering ● Monitoring PM and group account settlements ● Ensure manual operating procedures are implemented during Opera downtime. ● Ensuring that floats balance at the completion of each shift. ● Perform other tasks assigned by the management for the specific shift. ● Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues. ● Perform other reasonable job duties as assigned by supervisors from time to time.