Layla Hasanah

Front Office Shift Leader
USD $1000 / month

About Candidate

Assisting Room Division Manager in
enforcing financial controls throughout
the front office.
– Controlling all PM accounts that are
open.
– Ensuring that all bills are invoiced out in a
timely manner with all backup attached.
– Managing duty roster for the team and
ensure that all duties are performed
accurately.
– Report any accidents or injuries to
senior management staff immediately.
– Responsible for closing out the financial
books of the hotel at the end of each
business date.
– Assisting in organizing facilities services
to take care of customer issues as
quickly as possible.
– Responsible for auditing all guest
information from the day and creating
a completed report for management
by the next morning.
– Making sure that nothing interfered with
the comfort of the guests.
– Handling Reservations dealing with
OTA, Offline Travel Agency and
Corporate Accounts due to
unavailability of Sales Team and
Reservations Team.
– Doing admin works such as FO/HK
overtime and attendance analyzing,
documents request and vacation
posting in Mename System.

Location

Education

B

Bachelor of Science in Hospitality Management

Graduated year 2015
La Consolacion College- Bacolod

Work & Experience

F

Front Office Shift Leader

February 1,2021 - present
Le Royal Hotels Kuwait

Assisting Room Division Manager in enforcing financial controls throughout the front office. - Controlling all PM accounts that are open. - Ensuring that all bills are invoiced out in a timely manner with all backup attached. - Managing duty roster for the team and ensure that all duties are performed accurately. - Report any accidents or injuries to senior management staff immediately. - Responsible for closing out the financial books of the hotel at the end of each business date. - Assisting in organizing facilities services to take care of customer issues as quickly as possible. - Responsible for auditing all guest information from the day and creating a completed report for management by the next morning. - Making sure that nothing interfered with the comfort of the guests. - Handling Reservations dealing with OTA, Offline Travel Agency and Corporate Accounts due to unavailability of Sales Team and Reservations Team. - Doing admin works such as FO/HK overtime and attendance analyzing, documents request and vacation posting in Mename System.

F

Front Office Agent

February 15,2019 - present
Le Royal Hotel Kuwait

Pre-registration and blocking of rooms for arrivals. Thoroughly understands and adheres to proper credit checks, cashing, and cash handling policies and procedures. - Registers guests and assigns rooms, accommodates special requests whenever possible. - Taking same day reservations and future reservations when necessary as well as making cancellations where required. Follows procedure of issuing and closing safety deposit boxes by guests. - Maintains an up-to-date knowledge of room locations, types of rooms available as well as the room rates. - Coordinates room status, updates with the Housekeeping Department by notifying them of all check outs, early check ins, special requests and day-use rooms. - Stays up to date on rooms rates, packages, discounts in relation to other departments. - Complete check-in and check-out procedures efficiently. Obtain housefund and keep it balanced. Post charges to guests’ accounts. - Reads and initials the logbook on a daily basis. Be aware of daily activities taking place in the Hotel. - Reports any unusual occurrences or requests to Shift Leader or designated Manager. - Develops a thorough knowledge of computer system, room allocation and types of rooms. - Take departmental readings at the beginning of each shift. Handle cash, travelers’ cheques, credit cards and direct billing requested properly. - Make adjustments and handle paid outs. Transfer folios charged to city ledger to each company master file or PM account. - Balance total at the close of each shift.

Skills

Computer Literacy
80%
PMS - Opera,Comanche,Room Key
90%

Awards

E

Employee of The Month

January 2022
Employee of the Month January 2022