Bachelor of Hotel Management
Learned and experienced how to manage and control a hotel industry
Work & Experience
Guest Service Agent
• Achieved positive outcomes from Guest queries in a timely and efficient manner and ensured an efficient reception experience for Guests, including check in/out, and completed audit procedures. • Ensured that the Guest Service Manager is kept fully aware of any relevant feedback from guests and other departments. • Attended appropriate training courses, when required, and assisted with the Night Team's training and development efforts. • Demonstrated a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. • Maximized room occupancy and used up-selling techniques to promote hotel services and facilities. • Used the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy. • Complied with hotel security, fire regulations and all health and safety legislation. • Acted in accordance with policies and procedures when working with front of house equipment and property management systems. • Followed company brand standards and assisted other departments, as necessary.