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▪ Greet and welcome guests answer and direct inquiries ▪ Deal with complaints or problems ▪ Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products. ▪ Welcome the customer and helping them for find what they are looking for by asking open needed question. If it not available giving similar item for their purpose. ▪ Providing beneficial information to customers to help them achieve their needed service ▪ Handling cash counter and receiving deliveries.

▪ Performs reception and clerical work in laboratory, submits charge corrections and other forms of communications; assists in routine business and operation matters, checking insurance validity online and confirming if the laboratory tests are covered by the insurance. ▪ Identifying the correct CPT codes (including the quantity of services) and entering laboratory orders in the system. ▪ Accepting outside patients and providing the SFA Physician Number from outside hospitals. ▪ Carrying out tasks including billing (accepting card or cash for self-payer). ▪ Following up approvals in insurance department. ▪ Following up pending results in main laboratory for validation and prints results. ▪ Submitting collection report in billing department daily. ▪ Schedule appointment correctly - review appointment date, time, location, and provider name with caller. ▪ Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable). ▪ Remind caller of cancellation/no-show policy. ▪ Answer questions and offer other information, as requested, to provide patient-focused ▪ Understanding of when to escalate calls to physicians/practice manager/triage nurse.

Welcome patients and visitors by greeting them in person or on the telephone; answering or referring inquiries Optimize patient satisfaction, providers time, and service utilization by checking in the patient in a timely fashion Communicating activities and concerns to supervisor Maintain patient accounts by obtaining, recording, and updating demographic and financial information. Completing required paperwork, managing correspondence, and maintaining data Sensitivity to confidential matters is required. Schedule patient appointments and performing other administrative duties as required Perform other duties as directed by Senior Operations Manager