Julie Ann M. DiaZ
I have a 7 years experience in the Hospitality industry. I am a success driven individual with extensive management experience seeking a position has Hostess at a reputable restaurant that will offer me the opportunity to continue to learn; wherein I can utilize my communication, organizational and analytical skills as well as to promote quality service standards in all aspects, while effectively and accurately contributing to the achievement of the company’s goals and objectives.
Bachelor of Science in Hotel and Restaurant Management
Bachelor of Science in Hotel and Management (BSHRM ) is a 4 year degree course/program that will prepare you for working in the hotel and restaurant industry and managing you own businesses someday. It's a program wherein you'll learn how to devise plans and strategies that can increase your company's profit. The program includes: *Banquet, Function and Catering Services Procedures. *Total quality management *F&B Service Procedures *Front Office Procedures *Housekeeping Procedures *Bartending Procedures *Principles of Management *Events Management *Feasibility Study *Entrepreneurship *Culinary Arts *Basic Fiance *Management Information system *Basic Economics *Basic Accounting *Food and Beverage control system
Work & Experience
A four-year experience as Hostess in one of the leading Restaurant in Kuwait, Slider Station. It's a fast-paced upscale dining restaurant, with American and Mexican Cusine. Duties and Responsibilities • Welcome guests in warm and friendly manner • Ascertains their dining needs • Planning systematically the queue and reservation • Monitors restaurant activity to determine seating and dining flow • Perform opening and closing duties as needed • Extends help if necessary to colleague such as taking orders, giving check and taking payment
A one-year experience as Restaurant supervisor in one of the authentic fusion of Filipino-Spanish cuisine, XO46 Heritage Bistro, a upscale dining restaurant that serves culture and heritage through food and service. Responsibilities: • Oversee both front and back of house operations to ensure and maintain high-quality food and safety standards • Monitoring the restaurant’s cash flow and settling outstanding bills. • Provide exceptional customer service and lead staff to do the same • Reviewing guest surveys to develop strategies and implement ways to improve customer service. • Respond to customer complaints quickly and resolve them effectively • Managing restaurant staff's work schedules • Maintain inventory of all needed supplies
• Welcome guests in warm and friendly manner • Ascertains their dining needs • Planning systematically and smoothly the queue and reservation • Monitors restaurant activity to determine seating and dining flow • Perform opening and closing duties as needed
A year and 4 months experience as Restaurant Waitress in one of the leading authentic fusion of Filipino-Spanish cuisine, XO46 Heritage Bistro, a upscale dining restaurant that serves culture and heritage through food and service.